If you need help give us a call of shoot an email to firstname.lastname@example.org
Products will be shipped same day if purchased before 12pm. Next day if shipped after 12pm.
Merchandise will be accepted by Luna Studs only for refund or credit (excluding any shipping charges) or for exchange only if returned in saleable condition within 14 days of purchase and accompanied by the original sales receipt, unless the item is not of merchantable quality.
A refund will be made to the purchaser, upon request, only if payment has been received by Luna Studs.
Returns can be sent, via an insured method, directly to:
Returns Luna Studs
14 Campbell Street,
Woonona, NSW 2517
A Customer Service representative is be available to assist you from 8:00AM-6:00PM AEST Monday to Saturday.
Will I be able to track my product during shipping?
Yes, please ask for a shipping code in checkout or by contacting us with a receipt number.
How do I know my order is shipped?
Once your order is confirmed by email it is processed.
The items are in a satchel/box with your personal invoice.
Your address is printed onto the packaging and collected from us personally by the carriers. We will email you a shipping confirmation email containing what you ordered, where it is going to as well as the tracking number and a link to the carrier's site.
How will my order be shipped?
We understand the need to get your order to you as quickly and safely as possible. With our network of couriers and postal services, we can offer the best speed of delivery.
In Australia our main carriers are Australia Post Express Post & Australia Post eParcel, together accessing every corner of the country.
Do you ship internationally?
Yes we provide fast and reliable shipping to most corners of the world. Delivery times and prices will be charged.
Will my order incur customs charges?
Some orders may incur a customs or import duty charge. Luna Studs do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances.
For further information, please contact your local customs office.
What happens if my items get lost in the mail?
The first thing to do is contact the carrier your order was sent with and quote your tracking number that was sent to you in your confirmation email. If your items are unable to be located by the carrier, we will lodge an enquiry from our end.
Please contact email@example.com if you have any queries on this.
What happens if I receive an incorrect item?
If you receive an incorrect item on your order, please contact ust straight away and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.
Do you deliver to PO Box Address?
We can deliver to any Po Box Address in Australia and Internationally.
Can you deliver to my work address?
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.